AI chatbots and WhatsApp automation
Typically 2 to 6 weeksAI chatbots and WhatsApp automation that answer at any hour, and know when to hand over.
Customers message when it suits them, not when your office is open. We build assistants on WhatsApp, your website and Instagram that answer from knowledge sources you approve, ask the qualifying questions your team would ask, book appointments, and pass anything sensitive or uncertain to a person.
A fixed written quote within 2 working days of receiving the information we need.
What we can do for you
WhatsApp chatbot and automation
Built on the official WhatsApp Business Platform, with opt-in capture, approved message templates and the 24-hour customer-service window handled correctly.
Website chatbot
An assistant on your site that answers questions, captures enquiries and books calls, with conversations saved to your inbox or CRM.
Instagram automation
Replies to direct messages and comment-triggered conversations, within Instagram's messaging rules.
Lead qualification and booking
The assistant asks your qualifying questions, offers available slots and sends confirmations and reminders.
Who it's for
- Businesses that miss enquiries in the evening and at weekends
- Teams answering the same questions about fees, timings and availability all day
- Owners who want every conversation captured in one inbox and CRM
The problem we solve
An unanswered message is often a lost customer, and a generic chatbot that guesses does more damage than no chatbot. What works is a narrow, well-tested assistant tied to your real information, your booking system and your team.
What's included
- An assistant on WhatsApp, your website, Instagram or all three
- A knowledge base built from information you approve: services, fees, timings, policies
- Tested fallback behaviour: when the assistant isn't confident, it says so and hands over
- Handover to a named person or team, with the conversation attached
- Booking and enquiry capture into one shared inbox or your CRM
- Agreed supported languages, tested before launch
What you get
- Customers get a relevant answer quickly, at any hour
- Every enquiry is captured with its conversation and source
- Your team spends its time on the conversations that need a person
Timeline
A single-channel assistant usually takes about 2 to 3 weeks after Meta approvals; several channels and integrations take up to about 6 weeks. Meta's business verification and template approvals can add time outside our control.
Price and payment
A fixed written quote within 2 working days of receiving the information we need. Short, fixed-scope projects are billed 50% to start and 50% on delivery. Longer builds are billed by milestones agreed in the quote.
What we need from you
- Approved answers: services, fees, policies and FAQs
- Meta Business verification and a phone number for WhatsApp, with our help
- A named person on your side for handovers and sign-off
Not included
- Messaging charges set by Meta and platform subscriptions, which vary by country and volume and are listed in the quote
- Medical, legal or financial advice from the assistant
- Bulk promotional messaging to contacts who haven't opted in
Questions
Read the guides
How much does it cost?
We don't publish prices because scope varies a lot. You get a fixed written quote within 2 working days of receiving the information we need, listing the scope, timeline, exclusions and payment dates. Short, fixed-scope projects are billed 50% to start and 50% on delivery. Longer builds are billed by milestones agreed in the quote. Nothing is billed outside the quote without your written approval.
Will it give customers wrong information?
No AI system is perfect, so we design for that. The assistant answers from the knowledge sources you approve, we test it against real questions before launch, and when it isn't confident it hands the conversation to your team instead of guessing.
Does it work with our existing WhatsApp number?
Usually, through the official WhatsApp Business Platform. A number already used in the WhatsApp Business app can be moved across with some steps; we explain the options in our WhatsApp Business Platform guide.
Can we send promotional messages?
Only to people who have opted in, using message templates approved by Meta. Outside the 24-hour window after a customer's last message, templates are required.
Which languages does it support?
We agree the supported languages up front and test each one before launch.
Are there running costs?
Yes. Meta charges for some WhatsApp messages, and AI model and platform costs depend on your volume. They are set out in your quote before you commit.
Tell us about your project
We reply within one working day. A fixed written quote within 2 working days of receiving the information we need.